STAR Customer Service

Benefit from Amazing People’s practical and proven "how-to"models for customer service excellence.

The Super STAR Customer Service program is completely customised and tailored to ensure information, questions, current challenges, case studies and success stories are relevant and powerful in your organisation.

Duration
Pre-workshop diagnostic and development homework and
2 x full day face-to-face training
Post workshop application project

Who should attend?
Suitable for management and frontline team-members with more than two years experience in sales/customer service.

Super STAR Benefits to your customer service team:

• Develop a customer service culture that thrives on excellence
• Deepen senior management’s understanding of what it really means to be a customer-focussed organisation
• Diagnose your current level of customer service and discover key strategies for improvement
• Increased customer loyalty
• Build customer relationships that lead to increased market share
• Improve your organisation’s reputation for consistent service excellence
• Develop a Customer Recovery Strategy that helps you turn irate customers into repeat customers (and sometimes your best advocates!
• Understand how listening translates into customer service